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When use AceBrowser to open word/Excel in single monitor environment, it opens a Microsoft word/Excel outside of AceBrowser window. [Aceoffix:5.0] 2020-01-19 16:30:56

This is a MS Office suite problem.

1.Please use professional and higher versions of Office. Do not use home version.
2.Please make sure that MS Office suite is installed fully.

If above 2 points are not the causes, please try to re-install Office to see if this issue can be solved.

If re-install Office cannot solve this problem, it may be caused by the Add-Ins in local Word.
1. Please open the local Word. Go to File --Options, and click Add-Ins in Word Options.

2. Click Go to Manage COM Add-ins, and Remove all Add-Ins except Aceoffix to see if this issue can be solved.
3. If it's solved, please add the necessary add-ins back one by one to check which add-in causes this issue.

There is another case.
When your scaling on any monitor hooked to the work station is greater than 100%, and using office 365, it will result in Aceoffix opening in Word rather than in Acebrowser.
We had this scaling issue in V5.6 and earlier versions. And our latest version has fixed it.
If you are under this situation, please make the monitor scaling as 100% or update to the latest version at both client and server side.

URL: http://www.acesoftcorp.com:8080/helpCenter/htdocs/plus/search.jsp?q=word&pageno=1&queryId=20

1.When you use Aceoffix to open word document online, an error said "Microsoft Office is not installed" even through the local PC is installed with Office365. [Aceoffix:5.0] 2019-08-22 17:56:34

1. Aceoffix will not support Microsoft Office Home and Student version. Please install Microsoft Office professional or higher version, or Office365 desktop version.
2. And un-install Microsoft Office Home and Student version from Settings--Applications and Functions--Microsoft Office Desktop Apps.

URL: http://www.acesoftcorp.com:8080/helpCenter/htdocs/plus/search.jsp?q=word&pageno=1&queryId=27

You can open and edit word document online with Aceoffix, but cannot save. To be specifically, it shows that you save the document successfully, but the modification is disappeared. [Aceoffix:5.0] 2019-08-22 17:58:07

1.In this case, you need to check your PC whether it is installed with Microsoft Office Home and Student version and other MS Office version.
2.Please go to Settings--Applications and Functions--Microsoft Office Desktop Apps, and un-install MS Office Desktop Apps. You will un-install Microsoft Office Home and Student version. 3. Edit and save the document again.

URL: http://www.acesoftcorp.com:8080/helpCenter/htdocs/plus/search.jsp?q=word&pageno=1&queryId=28

When use AceBrowser to open word/Excel in multiple monitor environment, it opens a Microsoft word/Excel outside of AceBrowser window. [Aceoffix:5.0] 2020-04-01 13:42:10

This issue only happens when there are high resolution screens in multiple monitor environment. And it's mainly related to the scaling of the screens.

If the monitors are high resolution screens, and the default Scaling and Layout of those screens are the same, this will not be an issue.

But if the default Scaling and Layout of those screens are different, we cannot solve. Our technical team believe it's a bug of Microsoft.
We will try to contact with Microsoft, but not sure they will fix this bug.
URL: http://www.acesoftcorp.com:8080/helpCenter/htdocs/plus/search.jsp?q=word&pageno=1&queryId=30

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